Synopsis: This session will help to improve participants' customer service skills by covering essential professionalism and communication skills.
Start Time: Thursday, July 30, 2020 1:00 PM
End Time: Thursday, July 30, 2020 2:00 PM
Location: Off-Campus Location/S
Campus: Off Campus
Room: Online
City, State, Country: XX XX
Fee: See website
Sponsor: Rutgers Office of Continuing Professional Education
Category: Workshop, Course
Web Site:
Contact Name: Sharon Gutterman
Contact Email:
Contact Phone: (848) 932-7701
Additional Information:

This session will cover:

  • How to be an effective communicator
  • How to be empathetic
  • How to make a connection with your audience
  • How tuned-in to your audience are you (are you familiar with COVID-related changes to policies; are you familiar with geographic and political changes in your municipality, ie: number of deaths per capita and number of incidents due to COVID)
  • How to ask open-ended questions
  • How to engage in active listening
Target Audience: Faculty,  Staff,  Alumni,  General Public