Synopsis: In this online Rutgers Lunch and Learn course, popular instructor John Eric Jacobsen will define what good customer service means to customers, employees, and managers.
Start Time: Thursday, June 10, 2021 1:00 PM
End Time: Thursday, June 10, 2021 2:00 PM
Location: Off-Campus Location/S
Campus: Off Campus
Room: Online
City, State, Country: XX XX
Fee: See website
Sponsor: Rutgers Office of Continuing Professional Education
Category: Workshop, Course
Web Site:
Contact Name: Sharon Gutterman
Contact Email:
Contact Phone: (848) 932-7701
Additional Information:

In just one hour, this course will cover:

  1. How to make customer service an essential part of your organizational culture
  2. The 6 objectives of every client interaction
  3. How to serve every customer with an attitude of gratitude
  4. Applying the L.A.S.T. approach when dealing with difficult customers

Shatter expectations and revive great customer service in your organization. Register today!

Target Audience: Alumni,  General Public