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Customer Service Skills for Utility Operations

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Synopsis: Developed and led by experienced utility professionals as well as customer service experts, this course will present concepts, tips, techniques and tools to help you build and improve your customer service skills.
Start Time: Thursday, May 10, 2018 8:30 AM
End Time: Thursday, May 10, 2018 3:45 PM
Location: Hort Farm No. 2 - Ralph Geiger Turfgrass Education Center
Address: 20 Indyk-Engel Way
Campus: George H. Cook
City, State, Country: New Brunswick, NJ US
Fee: See website
Sponsor: Rutgers Office of Continuing Professional Education
Category: Workshop, Course
Web Site: http://www.cpe.rutgers.edu/courses/current/eo0108ca.html
Contact Name: Carol Broccoli
Contact Email: broccoli@njaes.rutgers.edu
Contact Phone: (848) 932-7207
Additional Information:

Topics will include:

  • Utility operations and the unique customer service challenges they pose
  • In the office or out in the fieldócustomer services is everyone's job
  • Customer service contact tools
  • How to handle difficult situations and people

Great for anyone who wants to improve their "people skills!"

Target Audience: Alumni,  General Public