Synopsis: This course will present concepts, tips, techniques, and tools to help you build and improve your customer service skills.
Start Time: Tuesday, May 11, 2021 8:30 AM
End Time: Wednesday, May 12, 2021 12:00 PM
Location: Off-Campus Location/S
Address:
Campus: Off Campus
City, State, Country: Online, XX XX
Fee: See website
Sponsor: Rutgers Office of Continuing Professional Education
Category: Workshop, Course
Web Site: http://www.cpe.rutgers.edu/courses/current/eo0108wa.html
Contact Name: Carol Broccoli
Contact Email: broccoli@njaes.rutgers.edu
Contact Phone: (848) 932-7207
Additional Information:

Topics will include:

  • Customer service versus customer experience
  • Customer focused mindsets and behaviors
  • Understanding customer behaviors
  • Increasing customer engagement
  • Building a customer centric culture
  • Cultivating ownership and accountability
  • Sustaining customer relationships
Target Audience: Alumni,  General Public